Grievance officer

• Grievance Officer, plancks.in
• Email: contact@plancks.in, with “Grievance” in the subject line
• Location: Mumbai, Maharashtra, India

• How we handle your personal data, or a request to see, correct or delete it.
• A clip, campaign or decision you think is wrong, after using the appeal on the campaign page.
• A payment, payout or refund.
• Content on plancks that you believe is unlawful or uses your work without permission.

• Your name and the email on your plancks account, if you have one.
• What happened, with dates, campaign names and clip or payment references where you have them.
• What you would like us to do.

• We acknowledge your complaint within 24 hours.
• We resolve it within 15 days, and tell you the outcome and the reason.
• A request to remove unlawful content is acted on as fast as the law requires.

For complaints about personal data, you can go to the Data Protection Board of India once you have raised it with us. See our privacy policy and terms of use for more.