Refund and cancellation policy

A campaign has two parts, both paid upfront: the clipper budget, which is spent only on approved clips with verified views, and our fee, agreed with you in writing before the campaign starts, which covers planning, finding clippers, reviewing clips and reporting.

If you cancel before your campaign goes live, we refund everything you paid: the budget and our fee.

Write to us to pause or end a live campaign. Clips already submitted keep counting until their tracking window ends, so we can pay clippers fairly for work they have done.

Once those windows end, the unspent budget is yours. You choose: we refund it, or carry it into your next campaign.

Once a campaign is live our fee is not refunded, because the planning and setup work is done. If we fail to run the campaign as agreed, for example if no clips are posted, tell us and we will refund the fee fairly.

Your budget is never spent on views we find to be fraudulent. If we find fraud after a clipper was paid, we return that amount to your unspent budget.

• To the same UPI ID or bank account you paid from, unless we agree otherwise in writing.
• Within 7 working days of the refund being agreed. Your bank may take a little longer to show it.
• We send you the amount and the UPI or bank reference number (UTR).

Clippers never pay plancks anything, so there is nothing to refund. Questions about payouts are covered in our clipper rules.

Write to contact@plancks.in from the email on your account, with the campaign name and what you want to do. We reply within 1 working day. If you are not happy with the outcome, contact our grievance officer.